Coffee Barista Did One Thing to Make a Deaf Customer Feel More Welcome

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Getting a coffee is a great way to create a tiny connection with someone, but sometimes that connection can happen between the customer and their barista.

Recently, Krystal Payne was motivated to improve that relationship when she noticed a deaf customer struggling to place an order.

The customer, Ibby Piracha, was surprised and touched when Payne used sign language to ask him what he wanted.

Payne already had a background in ASL but studied YouTube and other videos to add more words to her vocabulary to make Piracha feel welcome.

Not only that, she handed him a note which read, “I’ve been learning ASL just so you can have the same experience as everyone else.” Piracha was so touched that he framed the note.

Sometimes, it’s the little things that can really bridge a communication gap. Take a moment to consider today: what little things have done it for you?

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